Pushing Performance to New Levels - It's the mission of the customer resource center to fully understand the expectations

and requirements of each customer in order to quickly and efficiently respond to all customer inquiries.    

• Deal directly with customers either by telephone, electronically or face to face  

• Respond promptly to customer inquiries

• Direct problem solving with our customers

• Process orders, forms, and requests

• Organize workflow to meet customer time frame
• Direct requests and unresolved issues to the designated resource
• Manage customers accounts
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process